Payment & Shipping
*We are currently experiencing significant delays in processing orders due to high volume and truly apologize for the wait.
You can expect an additional 2-3 days for order processing and up to 5 days before you see any movement on tracking information, after receiving an order confirmation email.
Your order will be processed within 2 business days. We know you are excited to receive your purchase, and we are just as excited to get it to you! Please allow up to 4 business days to receive tracking information for your order.
Standard shipping fee is $10. Orders over $75 are shipped FREE to Canada and the United States. Orders to Europe and the rest of the world are subject to regional shipping rates. We are unable to ship to PO boxes.
Orders are shipped via ground transportation. Standard delivery time is 2-10 business days.
Orders may be delayed due to discrepancies in payment or shipping information. Delivery time may be extended due to unforeseen circumstances such as weather conditions and/or high volume of packages during peak season.
Kyodan is not responsible for lost or stolen packages. Customers should contact the shipping provider in the case of a missing package.